Privacy Policy - Caskade

Information We Collect

We collect information in several ways when you interact with our website and services. This includes information you provide directly to us and information we gather automatically through technology.

Information You Provide Directly

When you fill out forms on our website, such as our contact form or service inquiry forms, you may provide:

• Your name and contact details, including email address and company name
• Information about your business needs and the services you are interested in
• Any additional details you choose to share in your messages to us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• Device information, such as your IP address, browser type, and operating system
• Usage data, including pages viewed, time spent on pages, and navigation patterns
• Referral source information, showing how you found our website
• Cookie data and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We use the information we collect for legitimate business purposes and to provide you with the best possible experience. The primary ways we use your data include:

Service Delivery and Communication

We use your contact information to respond to your inquiries, provide information about our services, and communicate with you about projects or potential collaborations.

Website Improvement

Usage data helps us understand how visitors interact with our site, allowing us to enhance navigation, content, and overall user experience.

Analytics and Performance Measurement

We analyze site performance and visitor behavior to make informed decisions about content and functionality improvements.

Marketing Communications

With your consent, we may send you information about our services, insights relevant to your industry, or updates about Caskade. You can opt out of marketing communications at any time.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, which you can withdraw at any time
• Performance of a contract when you engage our services
• Compliance with legal obligations we are subject to
• Legitimate business interests, such as improving our services and protecting our systems

How We Share Your Information

We do not sell your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our services. These providers may include web hosting companies, analytics services, and email platforms. They only access the information necessary to perform their functions and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required by law, such as in response to a court order, legal process, or to protect our rights, property, or safety, or that of others.

Business Transitions

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected the data
• Legal, regulatory, and contractual obligations
• Whether we have a legitimate business need to retain the data

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Encryption of data in transit using secure protocols
• Regular security assessments and updates to our systems
• Access controls limiting who can view or process your data
• Monitoring systems for potential security threats
• Staff training on data protection and security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining strong protective measures.

Your Rights and Opt-Out Instructions

You have important rights regarding your personal data. These include:

Right to Access

You can request a copy of the personal information we hold about you and information about how we process it.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it.

Right to Erasure

You can request that we delete your personal data in certain circumstances, such as when it is no longer necessary for the purpose it was collected or if you withdraw consent.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format and transmit it to another organization.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where we rely on your consent to process data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us through our contact page. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the date at the top of this page and may notify you through other means, such as email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us. We are committed to addressing your privacy concerns and will respond to inquiries promptly. You can contact us through our contact page.